If you are not satisfied with your purchase you may return it in unused condition, with receipt within 30 days for an exchange or online store credit.  Sale and special order items are FINAL SALE and may not be returned. We do not accept returns without a receipt or after 30 days from receipt of purchase. Returned special order items will be charged a 20% restocking fee.

To Return Web Purchases By Mail:

        1. Repack the merchandise in its original packaging.
        2. Include your receipt and ship the item(s) to the following address:

ATTN: Returns
KyteBABY
1244 Wellington Street W.
Ottawa, Ontario, Canada
K1Y 3A4

Please note:

  • ALL SHIPPING CHARGES are the responsibility of the purchaser. Shipping will be applied to exchanges.
  • Any items returned in less than perfect condition will be sent back at the customer's expense.